Contact and feedback
Email support@happymediumapps.com. In the app, Settings → Help & Support → Feedback & Support offers Report a problem, Suggest an improvement, and General support. These open an editable email with an app version and subject; journal data is not attached automatically.
For a problem, include your iPhone model, iOS/app versions, steps, and what happened. Remove personal details from screenshots. Do not send passwords, journal entries, crisis plans, or backup files unless necessary.
Find the help you need
Getting started
Confirm that you are 18+, review the policies, and choose local use or optional Cloud Backup. Follow the introduction and guided tour. A cloud account is not required for local use.
- Open Daily Log Template in Tools. Choose Starter Template, Setup Questionnaire, or Edit Your Template. Review the draft and tap Save Template. Setup options lets you return to those choices later.
- Open Daily Log, choose a date, complete useful fields, and save. Blank optional fields are fine.
- Explore tools for a particular question or situation, and return to your recorded entries in Trends.
After the tour, the app may offer reminder notifications if permission is undecided. You can choose Not now and enable them later.
Cloud accounts, backups, and recovery
Open Settings → Cloud Account & Backup. A cloud account and an active monthly or annual subscription are needed for cloud backup and restore. Local logging, tools, Trends, exports, and JSON backup/restore remain free.
Cloud backups are manual. Choose Back Up Now to save a restore point. To recover data, choose Restore from Cloud Backup, select a completed backup, and review the replacement warning. Signing in alone does not upload or restore entries. There is no automatic background backup or cross-device synchronization.
The newest 10 completed cloud backups are retained, up to 4 MiB each. New completed backups can remove older restore points. Keep a separate local JSON backup of anything important.
Use the original Happy Medium cloud account on another iPhone. The app remembers which cloud owner belongs to the local dataset; signing out does not release that association. Use password recovery on Sign In if needed. Contact Support if recovery remains unresolved.
Subscriptions, Restore Purchases, and tips
Cloud Backup is US$2.99/month or US$24.99/year in the U.S. Both plans include the same access. The annual charge is paid in full each year. Apple shows local prices, currency, and renewal terms before purchase. Subscriptions renew automatically unless cancelled through Apple before renewal.
Use Manage Subscription in the app or your Apple subscription settings to manage or cancel. Cancellation normally keeps access through the paid period. Local records remain accessible after expiry; cloud backup/restore needs active access. Expiry alone does not delete existing cloud backups.
Restore Purchases restores subscription access, not entries. Use the original Happy Medium cloud account and the Apple account used for payment. Restore data separately from a cloud backup after access is verified.
If a payment or activation is uncertain, do not buy again, clear app data, or reinstall as a fix. Check activation or use Restore Purchases with the same account. For a pending tip, use Check activation on Support Happy Medium. Contact Support if it stays unresolved.
Tips are optional one-time purchases. They do not renew, require an account, unlock features, or include Cloud Backup. Apple handles refunds under its policies; tips are not restorable feature purchases.
Exports, complete local backup, and restore
PDF: a selected Trends report or supported worksheet; supported tool lists also offer selected worksheet batch PDFs.
CSV: selected Daily Log information for spreadsheets.
JSON backup: the complete local file used to restore Happy Medium data.
Settings offers local export, complete JSON backup, and Restore from a Backup File without an account or subscription. Save the file somewhere durable and check that you can find it. Cancelled file delivery is not a completed backup. Protect files separately from App Lock.
Restoration validates the JSON file and replaces active local data after confirmation. The app saves a local recovery copy first to support rollback if replacement fails. That copy may remain after success; Delete all local data removes app-managed recovery copies. Make a current backup before restoring if you want to keep the current records.
Before reinstalling, clearing storage, or changing phones, make and locate a complete backup. Support cannot recover records held only on a lost device. Do not rely on unverified device/iCloud backup behavior as your only copy.
Delete local data, cloud data, or your account
These controls have different scopes. Review the confirmation and use Back up first if you want a copy before deleting.
- Delete all local data: removes app-managed records, settings, consent, and internal data-recovery copies on this device, cancels scheduled reminders, and returns to setup. It does not delete the cloud account, cloud backups, or subscription. Limited unfinished payment/deletion recovery information, device-level badge preferences, and reminder-badge scheduling or acknowledgment metadata may remain separately.
- Delete cloud data: removes online app content while retaining your cloud account and local records.
- Delete cloud account: removes cloud content and the sign-in identity while preserving local records. Fresh password confirmation may be required.
Cloud deletion does not require an active subscription. An unfinished deletion may offer Check status or Retry; wait for confirmed completion. Deleting an account does not cancel an Apple subscription—cancel through Apple separately. Exported files, shared copies, and provider purchase records remain separate.
Common questions
Can I record more than one feeling?
Yes. Overall feeling lets you select one feeling; Additional moods lets you select multiple moods or none. Tap a selected choice again to clear it. Each row has its own info button. Enable them in Daily Log Template; turning off Overall feeling also disables Additional moods without deleting saved selections. These describe your experience, not a diagnosis.
Can I track things beyond the examples?
Yes. In Daily Log Template, choose your own names and controls, including text scales, Yes/No, and numeric pickers or sliders. Questionnaire suggestions add to your draft and skip duplicates. Confirming a starter replacement changes the draft; Save Template applies it. New points are not inserted into earlier logs.
How does medication logging work?
Open Tools → Medications to add details from your label or prescriber’s instructions. Tracking and reminders are independent choices: turn either on before saving to create its link. After creation, View links take you to the template or reminder. Record Taken Yes/No in Daily Log if tracking is enabled. Edit medication details in Medications; a schedule label does not set a notification time. The app does not recommend doses, timing, or medication changes.
What happens when I stop or restart tracking a medication?
Discontinuing it in Medications pauses linked Daily Log points and reminders, while keeping saved entries and medication history. Reactivating reuses the links and restores their previous active or paused settings. To hide a current medication from Daily Log without discontinuing it, use its Active switch in the template. Record medication decisions made with your prescriber; the app does not make those decisions.
Why are some logging-point edits restricted?
Once a point has recorded answers, changes must preserve their meaning. Compatible names and controls can change, but a new range, unit, or kind of measurement needs a new point. Make the previous point inactive to keep its saved answers.
Can I change how Gratitude works?
Yes. Choose up to three categories with optional notes, quick category selection without writing, or a freeform Gratitude note.
What can I search and compare?
Trends searches Notes and Gratitude within your selected range and highlights matches. Use View possible patterns for eligible comparisons in that period; it may be unavailable with too few relevant recorded days or no qualifying patterns. Missing days remain missing. Medication start and stop dates add context, not proof of medication effects or other causes.
How do reminders work?
Reminders are local notifications with one-time, daily, or selected-weekday schedules. Manage them in Tools → Reminders and enable reminders in app Settings. If iOS permission is denied, allow notifications in iPhone Settings. Focus settings can affect delivery. Text may appear on the lock screen.
Can I turn app-icon badges off without stopping reminders?
Yes. App Icon Badges in Settings is off by default. Turning it off clears the current badge and prevents future badges without disabling regular reminders. Turning it on allows supported notifications to include a badge; it does not create reminders. iOS must also allow notifications and Badges for Happy Medium.
Does completing a Fear Ladder step remove its practice history?
No. Marking a step complete pauses new practice entries for that step, while its history remains available to review or correct. Mark it incomplete to resume practice. Recording a practice does not automatically complete a step.
What does App Lock protect?
App Lock uses supported device authentication before opening or returning to the app. It does not add encryption to records, protect exported files, or hide notifications outside the app.
How do I change the language?
Choose English or Español in Settings. Your saved entries are not translated. The in-app Privacy Policy and Terms of Use follow the selected language. Spanish translations have not been professionally reviewed. This website’s policies are in English.
Does AI read my entries?
No. The app’s charts, comparisons, topic suggestions, and template suggestions use on-device rules and included content. Entries are not sent to an AI service for interpretation.
Where can I find content references?
Read Content & Sources. The app’s educational sources do not imply organizational endorsement or clinical review.
Scope and urgent help
Happy Medium and its support inbox are not crisis monitoring or emergency services. A Crisis Plan is an optional personal planning worksheet; it does not assess risk or contact help. If anyone may be in immediate danger, contact local emergency services. Read the Privacy Policy and Terms for service details.